IncomeMAX are once again recruiting. If you are bright, buzzy and caring, committed, reliable and professional then we want to hear from you.  VERIFICATION OFFICERS  Each year IncomeMAX help thousands of energy customers to go through the Warm Home Discount verification process, in partnership with one of the UK's biggest energy suppliers.  The job involves talking to customers on the telephone and verifying their benefits, tax credits and income documentation. This role is a mixture of customer service and administration, and you will need to have an excellent, clear, polite telephone manner, be organised, methodical and work as part of a team.  Candidates must possess good literacy and numeracy skills; you'll be working from spreadsheets, inputting data on our system, scanning documents, writing letters and emails, and uploading calls. The Verification Officer role is full time, 35 hours per week, based in our Romford office (RM1 2EU).  Salary is negotiable depending on skills, qualifications and experience.  To apply please call the team on 0300 777 7772 or email  TRAINEE MONEY ADVISERS  IncomeMAX money advisers provide every day money advice to thousands of customers each year, helping them to maximise their income and improve their financial situation.  Our money advice services are delivered in partnership with a range of supporting partners including energy suppliers, water companies and financial services who refer vulnerable and low income clients to us for advice and support.  IncomeMAX money advisers know everything there is to know about every day money advice including benefits and welfare, energy and water bills, debt advice, employment, budgeting and saving. The social impact of an IncomeMAX welfare adviser is one of the most exciting aspects of the job, as through your work you will;  - Relieve financial pressure for individuals and families experiencing difficult or uncertain times - Improve client’s financial situation and ability to cope with bills, debts or extra costs - Enable support for people experiencing a vulnerable situation - Inspire money confidence, financial inclusion and long term sustainable money skills - Improve overall health and mental wellbeing of client's - Increase public and coroporate understanding of the help and support available to vulnerable people - Improve policy and practice across government and business  IncomeMAX money advisers are bright, buzzy and energetic. Caring and professional, you will need to possess excellent literacy and numeracy skills, a confident telephone manner, be organised, methodical, logical and analytical.  A good understanding of the world around us and the problems faced by people is essential. Candidates must be be open-minded and positive, non-judgemental and anti-discriminatory. IncomeMAX money advisers avoid stereotypes when working with clients and have a strong equality and diversity ethos.  Research is a big part of the job; you will be looking up legal information for clients, using handbooks, Internet guides and information resources.  Complex calculations are also a feature of the role; you will be analysing client's income and expenditure, calculating entitlement to benefits, helping client's to understand their debts and finances.  Tenacity is also important; extensive casework is often needed to help a client achieve positive outcomes; you'll be filling out forms, claiming online, making conference calls to government departments regularly.  Our projects come with output and outcome targets. You will have a busy workload requiring you to be organised and efficient.  Full training is provided but the job also requires extra studying and commitment to continuing professional development (CPD). Opportunities to study for further professional qualifications will be provided.  The Trainee Money Adviser role is full time, 35 hours per week, based in our Romford office (RM1 2EU).  Salary is negotiable depending on skills, qualifications and experience.  To apply please call the team on 0300 777 7772 or email